All orders are shipped by UPS, USPS or FedEx.
Local shoppers: No shipping is required if you choose to pick up your order at our store. You can make arrangements to pick up your order by calling (513) 381-4401.
Shipping fees are not refundable under any circumstance.
Returns will be accepted only if the return is sent within three days of the delivery confirmation date.
A 15% restocking fee will be assessed for all returns, excluding shipping, and will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.